Refund & Cancellation Policy
Last updated: September 29, 2026
In short
Full refund if we cannot make your video or it has a technical problem we cannot fix. For mistakes in your details, use the free correction. Approved refunds reach your account in 5–7 working days.
1. Before payment
There is nothing to cancel: you can edit or delete your draft at any time without paying.
2. Paid by mistake
If you paid by mistake or twice, contact us within 24 hours with your order id. Duplicate payments are always refunded in full.
3. If we cannot deliver
If we cannot make your video, or it has a technical problem that we cannot fix within 48 hours, you get a full refund.
4. After the video is delivered
Because each video is a personalised digital product made from your own details, we cannot refund a delivered video for a change of mind. For mistakes in your details, please use the free correction (1 within 48 hours of payment).
5. Cancellation by us
If we have to cancel an order (for example because the content breaks our Terms), we refund the full amount.
6. How to ask for a refund
Write to npcreddy1994@gmail.com with your order id and the reason. Approved refunds are made to the original payment method through Razorpay and usually reach your account within 5–7 working days (your bank may take longer).